Amazon scam email: how to spot and report it
To check whether an Amazon email is genuine, open Amazon directly and look in Your Orders and Message Centre. A message that is absent there, uses an unrelated sender domain or pushes you to a payment or sign-in page should be treated as suspicious.
This guide answers the main warning-sign and reporting questions, with a realistic example and recovery steps.
Last reviewed: 18 July 2026. Author: ScanLens. Source review: official guidance listed below.
How the scam works
- Mentions Prime billing, fake orders, refunds, or account verification.
- Uses a brand people recognise and trust.
- Pushes you to log in through an email button.
- May request card details or account credentials.
- Can lead to account takeover or payment fraud.
Common signs it may be fake
- The sender domain is not an official Amazon domain.
- The order or payment claim does not match your account.
- The email includes urgent threats about account restrictions.
- The link preview shows a non-Amazon address.
- The page asks for payment details after login.
How to check if a link is safe
Never click suspicious links directly. The safest move is to copy the URL and scan it first with a phishing link checker or scam URL scanner.
This article page does not run direct API scans because public scanning requires verification. Clicking the button opens the main ScanLens web scanner, where you can check if a link is safe before opening it.
What to do if it looks like a scam
- Do not click the email link.
- Open Amazon manually or use the official app.
- Check orders, Prime status, and messages from inside your account.
- Change your password if you submitted credentials.
- Scan suspicious Amazon links with ScanLens before opening them.
What to do if you already clicked
- If you entered your Amazon password, change it through the real app or website and review account activity.
- If you entered card details, contact your bank and monitor the card for unauthorised payments.
- If an order or account change appears, contact Amazon through the Help section in your account.
- If a file downloaded, do not open it; remove it and run your device's security scan.
How to report an Amazon scam email
Amazon advises checking Message Centre because genuine account messages are recorded there. Use Amazon's reporting route for a suspicious email, and forward phishing emails to the NCSC reporting service.
Safer habit
If a message says your account has a problem, never solve it through the link inside the message. Go to the official site manually or use a scanner first.
Even a safe-looking domain can be used for redirection, imitation, or social engineering.
Real example of this scam
Example email:
A real account issue should be checked inside the official Amazon app or website, not through a random email link.
Scam category
This guide is part of the Account scams hub. Use the category page to compare similar scams and warning signs.
View Account scamsFAQ
How do Amazon scam emails usually trick people?
They often mention fake orders, Prime renewal problems, refunds, or account security issues to make you click quickly.
Should I trust an Amazon email with a logo?
No. Logos and formatting are easy to copy. Check the sender domain and verify inside your Amazon account.
What if the email mentions an order I did not make?
Do not click the link. Open Amazon directly and check your order history.
Can scammers use an Amazon login page copy?
Yes. Fake login pages can look very similar, so the domain is critical.
Where can I report an Amazon scam email?
Use Amazon's official reporting route and forward phishing emails to the NCSC. If money was taken, contact your bank and report the fraud.
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